Frequently Asked Questions
How Do I Place An Order?
For an item displayed on the website as is, you can simply add it to your cart for purchase. If there are any special requests or size requests; on the checkout page, please leave your comments in the additional information section before checking out.
Returns & Refunds:
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom/Personalized Orders
For any custom/personalized orders there is a nonrefundable $25.00 deposit that will go towards the item once completed.
Questions about your order?
Please contact JayKei.Designs@gmail.com if you have any questions /concerns with your order.
Secure Ordering & Payment Options
I accept Debit/Credit Card, Paypal, and Square payments. We use the SSL to make sure all your orders are secure.
Shipping
FREE STANDARD SHIPPING FOR ALL ORDERS OVER $30
For most orders, ready to ship in 3-5 business days
For custom orders the time frame will vary depending what is being requested. Once the request has been made, you will be notified of the estimated time frame.
Stuffed Animals
Due to their size, one stuffed animal will only fit in an extra large bubble envelope or in an 18x8x8 box. The estimated shipping costs via UPS, Fedex, or USPS is between $18.00-$25.00 to ship domestically.
Jewelry
On average, jewelry will be shipped in a bubble wrap mailer with
“Created my free logo at LogoMakr.com”